Returns & Refunds policy

To make a return, email us at Dennis@ajstitch.com or contact us toll free at 678.431.1467 to request a Return Authorization number (RA).

The original invoice or copy, along with the return authorization number, must accompany any returned product(s). Please write your RA number clearly on the outside of your return shipment.

The customer is responsible for packaging and shipping charges incurred for all returned items. Unauthorized returns will be sent back to the purchaser at their expense.

• All Electronic Components and Motors returned is subject to a 15% restocking fee.

• All other Merchandise returned is subject to a 15% restocking fee.

• Items cannot be returned after 30 days from the date of receipt.

• All HoopTech/EMS merchandise and Special-order items are considered “Final Sales” and cannot be returned or exchanged.

• Used or damaged merchandise is non-returnable.

• Items must be properly packaged and returned in resalable condition.

• Product serial numbers must match original invoicing.

• If you are receiving a credit card refund, please allow 10 to 14 business days for the credit to appear on your statement. Refund will be credited to the original form of payment.